Clarksville, IN

Buyer Beware! I was a loyal customer of this office for 20 years, but over the past few years, the level of service has declined significantly. Each time I called with a question, I was either spoken to condescendingly or made to feel like a burden. The experience became so frustrating that I avoided contacting the office altogether, instead choosing to file my claims through State Farm’s national number rather than dealing with Doug Fisher’s team. I even reached out to State Farm directly to report the poor service. Doug Fisher followed up, but there was no real effort to repair the relationship. About a year later, my sump pump failed during a historic rainfall. Unfortunately, I didn’t have the additional coverage needed, leaving me with a completely ruined furnished basement and no reimbursement from insurance. When I shared my situation with friends and family, I kept hearing the same question: “Your agent never advised you to add that coverage?” The answer was no. In 20 years, despite numerous calls and claims, I never spoke to Doug Fisher directly, nor was I ever proactively informed about this important coverage by his team. After learning I wasn’t covered, I immediately requested to add the sump pump/sewer backup protection. Two weeks later, I received a letter stating that my request was denied. This wasn’t a recurring issue—just an unfortunate one-time incident caused by an aging sump pump and an extreme weather event. Yet, despite my long history as a customer, my attempt to rectify the situation was met with rejection. After enduring years of subpar service, attempting to address my concerns, and ultimately being denied coverage when I needed it most, it became clear that neither State Farm nor Doug Fisher’s office valued me as a customer. The treatment I received was far from the "good neighbor" approach they advertise—not even neighborly at all.

great and polite people to get insurance from

Stacy is the best !